We have come up with a process and formula to score an IdM's implementation for helping customers understand where they can improve their ability to respond to business requests and changes. Obviously, this is not as easy as calculating the surface tension coefficient of my son's bath foam toys (which have an amazing stick-to-any-surface propensity) but I wanted to put up a tiny quiz. This is a cheat-sheet version of an exercise we go through with customers but I thought it would be amusing nonetheless. I give you How Agile Are You quiz.
Pick the answer that best describes your team.
1. Do you know where all your code, configuration, and documentation are kept? If you don't, does any full-time employee at your company know? (Contractors or consultants don't count)
A. Yes, absolutely.
B. No, but someone on my team knows.
C. No, I rely on my managed service provider and they know everything
D. Code? We don't need no stinkin' code..
2. Who does your releases of your IdM solutions?
A. Operations, of course. Who else?
B. Operations, with developers sitting close by (or calling from across the ocean)
C. IdM developers. Operations typically take over several weeks after the go-live
D. We have no releases, we just PUSH!
3. How many issues get introduced with each new release?
A. Full testing is part of every release and we never have issues
B. One or two issues might creep up, but typically we are good
C. We never seem to know what exactly will be impacted, but the system doesn't fail completely.
D. We still haven't resolved issues from our initial deployment
E. Don't ask, don't tell!
4. Are IT/business owners empowered to manage access to their apps without involving IdM group?
A. Application owners have the ability to define their own admins and approval workflows without any developers
B. We have an access request system that is online that allows people to request changes
C. The IdM team meets with business owners once a year to determine what to work on.
D. Business people are involved in IdM? Mon dieux, quelle surprise!
5. How long does it take a new member of your IdM development or support team to come up to speed?
A. In-house training for IdM team members takes a week , then they are good to go
B. After several months, I think they got it
C. I have seen sky scrapers built faster
D. We're still waiting for that brain osmosis technique to be commercially available
Scoring: For each D, give yourself 1 point, each C - 3 points, each B - 4 points, each A - 6 points (you will quickly see the issue of loving prime numbers for a scoring scale). If you've answered E to question 3, subtract 5 points from your overall score.
If you scored:
0-9: You need to step away from IdM and take a deep breath. Then call us :)
10-20: Your IDM karma needs work but you're heading in the right direction. Look at how your development is working together with operations and business
21-29: Good work, please let us know what you eat for breakfast
30: WHO ARE YOU?!
What is your Agility Index
by Deborah Volk on March 13th, 2009
Posted in Change Management Tagged with operations
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